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Ameren Illinois Urges Small Business Owners to Beware of Scammers

August 10, 2017

Ameren Illinois is warning of scam artists claiming to represent Ameren.

Eight Metro-east area businesses have reported suspicious activity. Fortunately, none of the business owners who called Ameren Illinois were victims of the scam. The majority of those incidents were phone calls from scammers who threatened immediate disconnection of utility service unless a payment was made from a pre-paid debit card.

The Director of Customer Service for Ameren Illinois Shirley Stennis says scammers claim they will disconnect service within the hour if a payment isn’t made. She notes this is not a practice or policy of Ameren Illinois. In fact, Stennis says they give customers the opportunity to make payment arrangements and would never demand a payment in this manner.

Ameren Illinois offers these tips to protect customers against scammers:

· Never give your credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls or sends an email requesting this information. Ameren Illinois never demands personal, account or financial information for immediate payment.

· Never let anyone into your home claiming to be from the utility unless they show proper Ameren Illinois badge identification. Ameren Illinois employees are not allowed to take payments in the field.

· Never open email attachments unless you’ve contacted Ameren Illinois for specific information. Ameren Illinois never sends emails with attachments included, unless you’ve contacted the company to specifically request information.

Ameren Illinois continues to work with federal, state and local authorities to investigate utility scams. Stennis says they continue to safeguard customer information, but it’s up to the customers to recognize the warning signs so scams can be prevented.

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